Shipping & Delivery Information:
Orders are typically processed within 1-2 business days. Once your order has been processed, you will promptly receive your tracking number. On average, deliveries take approximately 5-7 days, with some rare instances requiring up to 14 or more business days. Please note that GRANTZ cannot assume responsibility for lost or stolen packages. If your tracking information indicates that your package has been delivered to your address but you haven't received it, please contact the United States Postal Service directly at 1-800-ASK-USPS® (1-800-275-8777). Any incidents of lost, stolen, or damaged packages must be reported as a claim to USPS.
How to Initiate a Return:
At GRANTZ, your satisfaction is of paramount importance to us, and we aim to deliver exceptional service. We understand that returning an item can sometimes involve waiting for instructions and confirmation from our end. To simplify and expedite the return process, we've implemented a new policy. You no longer need to wait for specific instructions before starting a return. Instead, we kindly request that you complete the return process provided below, which will guide you through the necessary steps. This will enable us to efficiently and promptly process your return. Please note that all returns must be sent back to our warehouse within 10 days from the date you received the package. We highly recommend adhering to this timeframe to ensure a seamless return process. It's important to note that eligible items will be accepted for store credit only. We understand that fashion preferences can evolve, and we're committed to offering you the chance to explore alternative choices from our collection. Rest assured, our team is dedicated to addressing any concerns or questions you may have about the return process. We're here to assist you every step of the way and ensure a hassle-free experience. We greatly appreciate your continued support and understanding. We look forward to serving you with our exceptional luxury streetwear in the future.
Return Center